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The Three UK cell community is reportedly down impacting hundreds of customers and the customer support division of the cell firm.
Subscribers throughout the Tremendous Bowl weekend reported outages and a patchy service from the fourth-largest cell community within the UK.
It couldn’t have come at a worse time with the largest sporting occasion of the 12 months being streamed in households and on gadgets internationally.
Three has posted on its social channels concerning the outages, the corporate stated on x:
Some prospects could also be experiencing points with our community this morning. Our engineers are working laborious to repair it.
This difficulty can also be impacting customer support, so please test again right here for the most recent updates (1/2)— Three UK (@ThreeUK) February 12, 2024
The cell supplier additionally has a community service checker which has a publish apologizing for the sudden halt in providers and the lack to test the present standing of the community.
The publish acknowledged that “some prospects could also be experiencing points with our community this morning. Our engineering groups are working laborious to repair it. This difficulty is impacting our customer support channels and community standing checker, so please test our social feeds for the most recent updates.”
Recurring issues
Earlier this weekend the supplier positioned a message on its social channels stating that an outage was being appeared into by engineers.
Three would then go on to publish on X yesterday that the problem had been resolved within the early a part of the day:
Following a difficulty with our community for quite a few prospects, providers have now recovered. If any buyer remains to be having a difficulty, they need to totally restart their gadget to reconnect to our community. We sincerely apologise for any inconvenience triggered.
— Three UK (@ThreeUK) February 11, 2024
The issues persist, nevertheless, and websites like community outage reporter Down Detector have recorded over 12,850 outages throughout the previous 24 hours.
The positioning mentions that 36% of customers are having points with cell web, 33% of customers haven’t any sign and 30% of customers report a complete blackout of the service.
Smarty, a UK cell operator and person of the Three community needed to apologise to prospects on X this morning;
Some prospects could also be experiencing points with our community this morning. Our engineering groups are working laborious to repair it.
We’re sorry for the problems with service over the previous few days and sincerely apologise for any inconvenience triggered. – Jodie
— SMARTY (@SMARTYMobileUK) February 12, 2024
In early December we reported that the Three community has gone down, impacting over 20,000 customers.
It stays to be seen if this difficulty is said to the merger with Vodaphone that was introduced in the course of final 12 months.
The press launch on the merger acknowledged that “from day one, hundreds of thousands of consumers of Vodafone UK and Three UK will get pleasure from a greater community expertise with larger protection and reliability at no further price, together with via sure versatile, contract-free provides with no annual value will increase, and social tariffs.”
Picture: Yan Krukau, Pexels.
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